Security and Fraud Prevention
Vice President of Financial Crimes, Shane Shoemaker shares a tip: Beware of calls, texts, and emails asking for personal information.
Keeping Your Accounts Safe
Layers of safeguards protect your Broadview accounts and sensitive data, including:
- Account Monitoring
- Multi-factor Authentication
- Lock Warnings
- Real-Time Text Alerts (available in our mobile app)
- Card Surveillance & User Controls
- Checking your Credit Report regularly
- When available, opt out of paper bills and choose electronic statements
Online Security
Mobile Security
Text Banking
Test Your Fraud Knowledge
Keeping your accounts secure is our top priority. And you can take some simple steps to protect all that’s yours. Follow along as we outline how we protect personal and business accounts. Get tips to help you avoid scams, plus what to do if you suspect you’re a victim.
Start by taking our Fraud Assessment to test your knowledge of security and scams.
Helpful Tips
Never Share This Info
Remember, Broadview will never contact you to ask for your:
- PINs or account numbers
- Logins and passwords
- Full Social Security number
- Help with a PIN or password reset
- Driver’s license number
Prevent Fraud Proactively
To help reduce the risk of fraud:
- Track account activity with text alerts
- Report any unusual transactions
- Consider an ID theft monitoring service
- Activate Mastercard SecureCode
- Keep contact information up-to-date
How to Report Fraud
Contact our fraud team immediately at (800) 727-3328
Use this form to alert us to any suspicious activity.
Beware of phishing scams. Forward any suspicious or unusual Broadview emails to BroadviewHelp@broadviewfcu.com.
Helpful Resources
Bank Well, Live Better
Card Controls
Lost your Broadview debit or credit card? Don’t worry – just turn it off, then turn it back on when you find it.
A Mobile Bank, For Life on the Go
Download the new Broadview app to see balances, make transfers, pay bills, and more.
