Take These Steps to Help Safeguard Your Personal Information
Security & Fraud
Follow along as we share simple ways you can protect yourself.
When criminals steal personal data, the impact can be devastating. Although Broadview invests heavily in technologies and expertise intended to identify, prevent, and combat cybersecurity threats, including data compromises, we need our members to be equally vigilant – When in doubt, reach out.
Call 800-727-3328 or visit broadviewfcu.com/contact-us.
1. Closely monitor your financial accounts and credit score.
Monitor your accounts at Broadview and other financial institutions and report any unauthorized activity. Your phone or mobile device connects you with your finances wherever you are, making it easier to monitor account activity. Download the Broadview app from the Google Play or App Store.
2. Change your passwords.
If you have a favorite password, it’s time to say goodbye. Once scammers figure out your password on one account, they’ll try it on all of your accounts. Long, unique passwords are the best, and a password manager can generate one for you (and keep them organized). To change your Broadview FCU password, log in and do it in Settings (found under your profile on the upper right). Read more password tips.
3. Set up alerts in Broadview online banking – it’s easy.
Create Account Alerts
Be notified of large withdrawals and other activity with custom text or email alerts.
Step 1 - Select Settings under your profile (upper right), then Contact and Mobile to receive text messages.
Step 2 – Select Account Tools > Alerts (found under More in the mobile app).
Step 3 – Choose to get alerts by text or email and click Save.
More detailed instructions are at the bottom of this page.
Create Debit Card Alerts
Turn your card “off” and place a temporary block; set transaction dollar limits; transaction types (online, by phone, etc.) and more. Select Account Tools > Card Management (found under More in the mobile app). Learn more.
Get your Credit Score for free!
Select Financial Planning > Credit Score (found under More in the mobile app).
Pro tip: you can get a free credit report from each bureau every four months. See how to request your credit report online, by phone, or by mail.
4. Freeze your credit.
Freezing your credit locks down your files, preventing bogus credit checks. All three credit bureaus provide this free service. Once your credit is frozen, unauthorized individuals cannot obtain credit cards, loans, or any other credit in your name. But, it also means that when you apply for a loan, you have to thaw your credit during the application process. Learn how plus the pros and cons of freezing your credit.
5. Say “yes” to multifactor authentication.
If you’re offered a choice, choose multifactor authentication for extra-secure access to a website. When you log in, you’ll receive a temporary code that’s required to continue.
6. Learn more about the most common type of fraud.
“Social engineering” is when fraudsters trick people into approving transactions or handing over access to their accounts. If you think an imposter wouldn't be able to fool you with a social engineering scam, think again. See what Broadview's security expert has to say, so you can protect yourself in this video.
Test your knowledge… See how you score on our Fraud Quiz.
